FAQs

A MESSAGE FROM THE USHOOD FOUNDERS

Ushood know…. that our hearts are with you all, near & far.

The Ushood Team (which includes us, our office staff, our USA manufacturers, our USA sewing teams and family & friends from around the world) have been affected in some way by COVID-19. We want to help continue to support everybody in the best way possible, which is to help people meet their needs and continue to help keep their skin (especially neck/face) protected!

As the founders of Ushood, we have deep gratitude for our growing business with great assistance from our amazing office manager, Shannon Kiss. The next steps in our business venture will be to get some rooted footing to walk/hike through these uncharted trails as we explore the peaks and valleys while stopping waterside to take a breath and process these ever-changing times.

When Ushood was started 2 years ago it was designed with 1 thing in mind: skin protection!  Skin protection from weather elements during different activities. Today we feel that more than ever. We will continue to offer our superior quality fabrics while keeping you comfortable and protected from weather elements, as well as reducing the risk of transmitting or coming into contact with airborne germs when fully wearing your Ushood mask.

Social distancing is what is recommended by experts and all levels of government, and it is the best thing to do for everyone's safety. If you’re able to get outside and hike, bike or whatever it may be that gives you peace of mind while staying distant from others, consider learning more about what Ushood can do for you during this time. Whether it’s keeping you comfy, warm, cool or protected in general, Ushood has you covered, literally.  :)  

Ushood isn't just here for those seeking adventure...  There are people with special needs who like to feel protected with the continuous-coverage design.  They desire adaptable clothing and love Ushood as a “protective layer", in addition to the 40+ sun protection of our sun shirts.  We are honored to have recently teamed up with www.pattiandricki.com.  Please check them out for all your adaptable clothing needs.

By purchasing a Ushood, please remember…

  1. You are not touching your face!
  2. You are protecting your skin while being comfortable. We offer Ushoods for every season and outdoor activity.
  3. You are contributing to the US economy in more ways than one.
  4. You are helping to keep people employed. 
  5. You're already helping someone in need through our philanthropic program, Cher On, whereby $1 of every Ushood sold goes to a charity of your choice from our drop-down list at checkout.
  6. You are spreading LOVEnot COVID-19.

Effective immediately through May 10, 2020, we will apply a 25% discount to all orders for you or to those you love shipped within the US.  Discount Code: WeCare20

Please know that we have increased sanitation in our offices and warehouse, and all employees are working remotely with no unnecessary travel.  We are fully committed to doing everything we can to protect our Ushood family and communities, and we know that we will all get through this together and be stronger for it.

If you already have a Ushood…wearing it is a great idea as an additional face barrier, and if you don’t have one and would like to order one, please accept our 25% off coupon code. 

Ushood Do U and Stay Healthy!

Take good care of yourselves,
Sean and Cheryl

 

How the heck do you pronounce Ushood®???

  • This one you should know! It’s as easy as “You Should” ….As in, Ushood do you!

What makes Ushood® unique and why do I need one?

  • Ever have a great vibe on the mountain, trails or campsite crushed b/c wind, sun, cold, rain or snow got in between the separation between different pieces of clothing?  That's called gappage, and nobody's got time for gappage.
  • Ushood® Pinnacles are all-in-one base layer tops that have an attached hood with a comfortable, snug fit to make sure you stay warm and comfortable. 
  • Ushood® Litesides are quick-drying, breathable & protective sun shirts that make sure you don't get burned.  NO GAPPAGE!
  • The Ushood® Reflective line is designed for safety with a pattern that refracts light so you are seen in low light conditions.
  • The Ushood® design was focus-tested by a rowdy crew of professionals, athletes, kids and adults, resulting in multiple pattern revisions to ensure maximum comfort, durability and unobstructed vision when wearing the hood.  
  • Ushood® fabrics are super soft on the skin and the hood can be worn over the head, partially across the face or down around the neck. Let your Ushood® work for you, changing it up as you warm up or cool down.
  • For the most comfortable fit and a flush hood, put the hood on your head and adjust by pulling at the back nape of the neck until you look or feel like a super hero.
  •  All Ushoods are designed to be slightly longer in the back for secure tucking, and all adult sizes have thumb holes.  
  • Adult and youth sizes come in 20 jammin’ colors to suit individual personality and style.

    Is the Ushood® waterproof?

    • Ushoods are not waterproof, however the Liteside Ushood® is quick-drying, so if you do get a bit it wet during activity, it's sure to dry in no time.
    • We're still not saying it's waterproof, but we just have to share this feedback.... One of our customers decided to see how our Liteside Ushood® would do as a rash guard while surfing, and he's blown away at how great it has worked for him with no damage - or sunburn - to date. Don't believe it? Check out the photo on the Ushood® In Action page!
    • If waterproof is something you think would be an enhancement in the future, please let us know! We’re always looking for ways to improve and innovate.
    How do I care for my Ushood®?
    • First, live and play hard in your Ushood®!
    • When it’s time to clean it for the next adventure, the ideal way to care for your Ushood® is to wash it in warm water with mild detergent and line dry...or just hang by the hood on a hook!  Drying on low heat or the no heat setting are also good options. 
    Where was my Ushood® made?
    • The textiles and garments are created and assembled in North Carolina, USA. We are very happy to support a US community with projects that create opportunities for employment.
    Does Ushood® use sustainable practices?
    • Both Ushood® and our textile company consider sustainability and eco-friendly products and processes of the utmost importance. 
    • We don't use any poly plastic bags or tags to limit destructive waste.
    • We do use all natural fiber &/or recyclable packaging and tagless labeling.
    • Our textile facility is Bluesign certified (bluesign.com), and our Ushood® facilities do everything we can to meet the highest standards of sustainable, responsible and safe business practices.

    Where can I find discounts / promo codes?

    • We love to offer discounts, and we frequently have a promo code active for customer savings.
    • These codes are published on social media and in email blasts. Email subscribers will have access to exclusive promotions that are not posted on social media, so sign up!
    • Promo codes may not be combined with any other offers. Only 1 discount code may be used per purchase.
      What is your return policy?
      • We at Ushood® stand by the quality of our products and work hard to ensure we provide top qualify fabric, design and construction. However, if you are unsatisfied with your Ushood® for any reason, you have the following options:
        • Returns
          • You may return your item within 30 days of purchase.
          • You must have a receipt or order confirmation in order to complete your return.
          • If you do not have a receipt or order confirmation, you may exchange your item but we will not be able to process a refund.
          • Please download the Return/Exchange form at the link below, and include it in your return package.  The mailing address is on that form.
        • Exchanges
          • You may exchange your item within 30 days of purchase.
          • Please download the Return/Exchange form at the link below, and include it in your return package.  The mailing address is on that form.
        • Any returned or exchanged items must be unused and unwashed.

      Return/Exchange Form  (click link to launch form)

       

        When will I get credit for my return?
        • It takes 3 business days after receipt of the returned item to process a refund.  
        • Please note that it could take 5-10 business days for the returned item to be received at our facility.