FAQs

How the heck do you pronounce Ushood®???
  • This one you should know! It’s as easy as “You Should” ….As in, Ushood do you!

What makes Ushood® unique and why do I need one?

  • Ever have a great vibe on the mountain, trails or campsite crushed b/c wind, sun, cold, rain or snow got in between the separation between different pieces of clothing?  That's called gappage, and nobody's got time for gappage.
  • Ushood® Pinnacles are all-in-one base layer tops that have an attached hood with a comfortable, snug fit to make sure you stay warm and comfortable.  Ushood® Litesides are protective sun shirts that make sure you don't get burned.  NO GAPPAGE!
  • The Ushood® design was focus-tested by a rowdy crew of professionals, athletes, kids and adults, resulting in multiple pattern revisions to ensure maximum comfort, durability and unobstructed vision when wearing the hood.  
  • Ushood® fabrics are super soft on the skin and the hood can be worn over the head, partially across the face or down around the neck. Let your Ushood® work for you, changing it up as you warm up or cool down.
  •  All Ushoods are designed to be slightly longer in the back for secure tucking, and all adult sizes have thumb holes.  
  • Adult and youth sizes come in 20 jammin’ colors to suit individual personality and style.

    Is the Ushood® waterproof?

    • Ushoods are not waterproof, however the Liteside Ushood® is quick-drying, so if you do get a bit it wet during activity, it's sure to dry in no time.
    • We're still not saying it's waterproof, but we just have to share this feedback.... One of our customers decided to see how our Liteside Ushood® would do as a rash guard while surfing, and he's blown away at how great it has worked for him with no damage - or sunburn - to date. Don't believe it? Check out the photo on the Ushood® In Action page!
    • If waterproof is something you think would be an enhancement in the future, please let us know! We’re always looking for ways to improve and innovate.
    How do I care for my Ushood®?
    • First, live and play hard in your Ushood®!
    • When it’s time to clean it for the next adventure, the ideal way to care for your Ushood® is to wash it in warm water with mild detergent and line dry. Drying on low heat or the no heat setting are also good options. 
    Where was my Ushood® made?
    • The textiles and garments are created and assembled in North Carolina, USA. We are very happy to support a US community with projects that create opportunities for employment.
    Does Ushood® use sustainable practices?
    • Both Ushood® and our textile company consider sustainability and eco-friendly products and processes of the utmost importance. 
    • We don't use any poly plastic bags or tags to limit destructive waste.
    • We do use all natural fiber &/or recyclable packaging and tagless labeling.
    • Our textile facility is Bluesign certified (bluesign.com), and our Ushood® facilities do everything we can to meet the highest standards of sustainable, responsible and safe business practices.
    What is your return policy?
    • We at Ushood® stand by the quality of our products and work hard to ensure we provide top qualify fabric, design and construction. However, if you are unsatisfied with your Ushood® for any reason, you have the following options:
      • Returns
        • You may return your item within 30 days of purchase.
        • You must have a receipt or order confirmation in order to complete your return.
        • If you do not have a receipt or order confirmation, you may exchange your item but we will not be able to process a refund.
        • Please download the Return/Exchange form at the link below, and include it in your return package.  The mailing address is on that form.
      • Exchanges
        • You may exchange your item within 30 days of purchase.
        • Please download the Return/Exchange form at the link below, and include it in your return package.  The mailing address is on that form.
      • Any returned or exchanged items must be unused and unwashed.

    Return/Exchange Form  (click link to launch form)

     

      When will I get credit for my return?
      • It takes 3 business days after receipt of the returned item to process a refund.  
      • Please note that it could take 5-10 business days for the returned item to be received at our facility.